Privacy Policy

Information We Collect

We collect only the information necessary to create your account, process purchases, deliver orders, provide customer assistance, and maintain platform security.

• Identity details such as name, email address, and phone number.
• Shipping and billing details such as address and postal code.
• Order and transaction details, including products purchased and payment status.
• Limited payment reference details and transaction identifiers necessary to verify successful purchases.

How We Use Information

• To process and deliver your orders.
• To provide customer support and respond to queries.
• To improve website performance, usability, and security.
• To send order confirmations, shipping updates, service notifications, and customer support communications.
• To prevent fraud, unauthorized transactions, abuse, and misuse of the platform.

Cookies and Session Technologies

Bernabeu uses essential cookies and secure session technologies to keep users signed in, remember account preferences, maintain shopping sessions, and protect against unauthorized access. These cookies are required for the website to function properly and are not used for advertising profiling.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to operate Bernabeu, fulfill purchases, provide customer support, maintain security logs, resolve disputes, and comply with legal, tax, accounting, or fraud-prevention obligations.

Even if a user deletes their account, associated order records, payment references, invoices, communication logs, and related transactional information may continue to be retained where required for lawful business record-keeping. We apply reasonable technical and organizational safeguards to protect stored data against unauthorized access, misuse, or disclosure.

Sharing of Information

We do not sell or rent your personal data to advertisers or unrelated third parties. We may share limited information only with trusted business service providers strictly required to operate Bernabeu, including payment processors, shipping and logistics partners, transactional email providers, cloud hosting providers, and fraud-prevention or customer support systems.

Order Emails and Service Notifications

Bernabeu may send transactional communications such as account verification emails, order confirmations, payment receipts, shipping updates, cancellation notices, and customer support replies through trusted email delivery partners. These communications are service-related and necessary for account and order operations.

Account Controls

• Access and review the personal information associated with your account.
• Update your profile details, contact information, and saved preferences.
• Request closure of your account and removal of profile access. Certain order, invoice, payment, and transaction records may continue to be retained for legal, accounting, fraud-prevention, and operational record-keeping purposes.
• Sign out of your account securely at any time.

Payments

Online payments on Bernabeu are securely processed through trusted third-party payment gateway providers including Razorpay. Bernabeu does not directly store your debit card numbers, credit card numbers, CVV, UPI PIN, or banking credentials on its own servers. We retain only limited transaction references and payment status information necessary to verify purchases and provide support.

Privacy Contact and Grievances

For privacy-related questions, personal data correction requests, account deletion requests, or grievances regarding the handling of your information, users may contact us at bernabeuclothing60@gmail.comn.

Consent and Acceptance

By creating an account, placing an order, making a payment, or continuing to use Bernabeu, you acknowledge that your information will be collected and used in accordance with this Privacy Policy for the purposes necessary to provide our services.

Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.