Refund Policy

Overview

This Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are processed for purchases made on Bernabeu.

Return and Replacement Eligibility

• Requests must be raised within the eligible return window mentioned on the product page or order details.
• Items must be unused, unwashed, and returned with original tags and packaging.
• Returns may be rejected if items are damaged due to customer misuse.
• For damaged, defective, or incorrect products, please share unboxing proof when possible to speed up resolution.

Non-Returnable Items

• Products marked as non-returnable on the product page.
• Items returned without original condition, accessories, or tags.
• Gift cards or promotional items, unless explicitly stated otherwise.

Cancellations

Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible, and you may need to request a return after delivery if eligible.

Refund Process

• Approved refunds are initiated after quality checks for returned products, where applicable.
• Refunds are processed to the original payment method whenever possible.
• For cash-on-delivery orders, refund may be processed through bank transfer or another supported mode.
• Processing timelines may vary by payment provider and bank.

Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error at our end, such as wrong or defective product delivery.

Policy Updates

We may revise this Refund Policy as needed. The latest version will always be available on this page with an updated effective date.